Reviews for Lean-Six Sigma for the Public Sector : Leveraging Continuous Process Improvement to Build Better Governments

Book News Reviews
This book highlights project examples, lessons learned, and tips and tricks for using Lean-Six Sigma (LSS) in the public sector, drawing on interviews with senior operations strategy practitioners across a range of public sector organizations, such as transportation, education, and defense. Following an overview of LSS methodology, author Cole, a Certified Lean Six Sigma Master Black Belt, explains some of the challenges of using LSS tools in the public sector: hierarchical environments, lack of customer focus, high employee turnover, and a limited sense of urgency. He gives advice on laying the groundwork for using LSS in the public sector and developing a strategic plan, then presents ideas for the project kickoff meeting, basic quality tools, and maintaining stakeholder involvement in LSS. Annotation ©2011 Book News, Inc., Portland, OR (